Terms of service

These terms and conditions ("Terms") govern your use of the Safanova website (the "Site") and any products or services made available through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By using Safanova, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site.

2. Use of the Site

• You must be at least 18 years old or have the consent of a legal guardian to use Safanova.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• You are responsible for maintaining the confidentiality of your account and password, and accept responsibility for all activities under your account.

3. Product Information and Pricing

• Safanova strives to provide accurate, up-to-date product and pricing information but does not guarantee its accuracy.
• Prices are subject to change without prior notice.
• Product colours, textures and scents may vary slightly from images shown on the Site due to screen settings and the natural characteristics of our ingredients.

4. Product Use

• Our body oils are intended for external cosmetic use only.
• Please review the ingredient list before use. We recommend performing a patch test prior to first use. Discontinue use if irritation occurs.
• Safanova is not responsible for adverse reactions resulting from misuse, allergies, or failure to follow usage instructions.

5. Orders and Payments

• Placing an order on Safanova constitutes an offer to purchase. We reserve the right to refuse or cancel orders at our discretion.
• You must provide accurate payment information and are responsible for all charges incurred through your account.

6. Shipping and Delivery

• Shipping and delivery timelines are estimates and may vary.
• Risk of loss and title pass to the customer upon delivery.
• Please refer to our full Shipping & Delivery Policy available on the Site for complete details.

7. Returns and Refunds

• Due to the personal care and hygienic nature of our products, all sales are final and products are non-returnable and non-refundable.
• For exceptional circumstances, including damaged or incorrect items, please contact us on WhatsApp at +971 50 699 8572. Exceptions are assessed at Safanova's sole discretion.
• Please refer to our full Return Policy available on the Site for complete details.

8. Intellectual Property

All content on Safanova — including our name, wordmark, logos, graphics, designs, product artwork, photography, and text — is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Safanova is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the Site or its services.

10. Changes to Terms

Safanova reserves the right to change these Terms at any time. Continued use of the Site after changes are made constitutes your acceptance of those changes.

11. Legal Jurisdiction

Safanova maintains the https://safanovabeauty.com website. The United Arab Emirates is our country of domicile, and local UAE law governs these Terms. All disputes shall be subject to jurisdiction in the U.A.E.

12. Payments and Compliance

• Visa and MasterCard debit and credit cards in AED are accepted.
• We do not trade with or provide services to OFAC-sanctioned countries as per UAE law.
• Customers must retain transaction records and comply with all merchant policies.
• Users are responsible for maintaining confidentiality of their account information.

Need Assistance?

If you have any questions regarding these Terms, please contact us:

✉️ customercare@safanovabeauty.com
💬 WhatsApp: +971 50 699 8572

Thank you for being part of Safanova.