Refund policy

Last updated: 25/07/2026

At Safanova, every product is carefully inspected, sealed and packaged before dispatch to ensure it reaches you in perfect condition. Please review our return policy below.

1. All Sales Are Final

Due to the personal care and hygienic nature of our body oils, all products are non-returnable and non-refundable once an order has been placed. This policy allows us to guarantee that every bottle you receive is brand new, sealed and untouched.

2. Order Accuracy

Please review your order carefully before completing your purchase, including product selection, quantities and shipping details. Orders cannot be modified or cancelled once they have been processed.

3. Damaged or Incorrect Items

If your order arrives damaged, leaking, or you receive an incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Verified cases will be resolved with a replacement.

4. Exceptions

We understand that exceptional circumstances can arise. If you believe your situation warrants special consideration, please reach out to us on WhatsApp at +971 50 699 8572 and our team will review your case individually. Exceptions are assessed at Safanova's sole discretion and are not guaranteed.

5. Refunds

Where an exception or replacement is approved, any refund will be issued to the original payment method within 7–10 business days of approval. Shipping charges are non-refundable.

Need Assistance?

If you have any questions about our return policy, please contact us:

✉️ customercare@safanovabeauty.com
💬 WhatsApp: +971 50 699 8572

Thank you for choosing Safanova.