Shipping policy

Last updated: 25/07/2026

At Safanova, we're committed to delivering your premium body oils safely and efficiently. Please review the following guidelines for our shipping and delivery process.

1. Processing Time

Orders are processed within 1–2 business days (excluding weekends and UAE public holidays) after full payment is received. You will receive a confirmation email once your order has been processed. Custom blends and bulk orders may require additional processing time, which will be communicated at checkout.

2. Shipping Costs

Shipping is charged based on your delivery destination and order size. The exact cost is shown at checkout before you confirm your order.

3. United Arab Emirates

4. International

Delivery timeframes are estimates and begin from the date of dispatch, not the date of order. They may vary depending on your location and courier delays.

5. Packaging & Special Handling

All glass bottles are individually wrapped and sealed with leak-proof protection. During warmer months, heat-sensitive oils are shipped in insulated, temperature-controlled packaging. We use eco-friendly packaging materials wherever possible. Complimentary gift wrapping and personalised gift messages are available on request.

6. Duties, Taxes & Customs

International orders may be subject to import duties, taxes and customs charges levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs processing may also extend delivery times beyond our estimates.

7. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation via email containing a tracking number and a link to monitor your shipment. Please note that tracking information may take a few hours to update after dispatch.

8. Address Accuracy & Delivery

Please double-check your shipping address before placing an order. Safanova is not responsible for undeliverable orders or delays caused by incorrect or incomplete address details. Someone must be available to receive the package, and a valid contact number is required. If delivery fails, up to 3 attempts will be made, after which the package will be held at the local courier facility for 7 days. A redelivery fee may apply.

9. Shipping Restrictions

Due to the nature of our products, we are unable to ship liquid products to PO Boxes, military (APO/FPO) addresses, or countries with import restrictions on cosmetic oils. Any limitations will be shown on the product page or at checkout.

10. Damaged or Lost Packages

Please report damaged packages within 48 hours of delivery, with photo evidence, to our customer care team. Lost packages are eligible for a full replacement or refund.

11. Delays

Delivery timeframes are estimates and are not guaranteed. During peak seasons, public holidays, or due to conditions outside our control, some routes may experience delays.

Need Assistance?

If you have any questions about shipping and delivery, please contact us:

✉️ customercare@safanovabeauty.com

Thank you for choosing Safanova.