Effective Date: October 4, 2025

Welcome to Safanova. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our body oil products. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Products and Services

Product Information

• We strive to provide accurate product descriptions, ingredients, and images
• Colors and appearance may vary slightly from images due to screen settings
• All products are for external use only unless otherwise specified
• Patch testing is recommended before full application

Availability

• Product availability is subject to change without notice
• We reserve the right to limit quantities or discontinue products
• Pre-orders may be subject to different terms

3. Ordering and Payment

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation does not guarantee product availability

Pricing

• All prices are in AED and include applicable taxes unless stated otherwise
• Prices are subject to change without notice
• Shipping costs are additional and calculated at checkout

Payment

• Payment is required at the time of order
• We accept major credit cards and other payment methods as displayed
• Your payment information is processed securely

4. Shipping and Delivery

• Shipping times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to the carrier
• We are not responsible for delays caused by shipping carriers
• International shipping may be subject to customs duties and taxes
• Delivery to UAE addresses typically takes 2-5 business days

5. Returns and Refunds

Return Policy

• Returns accepted within 30 days of delivery
• Products must be unopened and in original packaging
• Custom or personalized products are not returnable
• Return shipping costs are the customer's responsibility unless the item is defective

Refund Process

• Refunds processed within 5-10 business days after receiving returned items
• Original shipping costs are non-refundable
• Refunds issued to original payment method

6. Product Safety and Allergies

• Always read ingredient lists carefully before use
• Discontinue use if irritation occurs
• Consult a healthcare professional if you have sensitive skin or allergies
• We are not liable for allergic reactions or skin sensitivities
• Keep products away from children and pets

7. Intellectual Property

• All content on our website is protected by copyright and trademark laws
• You may not reproduce, distribute, or modify our content without permission
• Product names, logos, and branding are our intellectual property

8. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Interfere with website functionality or security
• Submit false or misleading information
• Violate any applicable laws or regulations

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We do not warrant that our website will be error-free or uninterrupted

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our products or violation of these Terms.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, UAE.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.