At Safanova, we're committed to getting your premium body oil products to you safely and efficiently. Please review our shipping policies below.

1. Shipping Areas

Domestic Shipping (UAE)

• Dubai & Abu Dhabi: 1-2 business days
• Sharjah, Ajman, Ras Al Khaimah: 2-3 business days
• Fujairah & Umm Al Quwain: 2-4 business days
• Remote areas: 3-5 business days

International Shipping

We currently ship to:

• GCC Countries: 3-7 business days
• Middle East: 5-10 business days
• Europe & North America: 7-14 business days
• Asia & Australia: 10-21 business days

2. Shipping Costs

UAE Domestic Rates

• Standard Delivery: AED 15 (Free on orders over AED 200)
• Express Delivery: AED 25 (Same day in Dubai/Abu Dhabi for orders placed before 2 PM)
• Cash on Delivery: Additional AED 10 fee

International Rates

• GCC Countries: AED 35
• Middle East: AED 50
• Europe & North America: AED 75
• Asia & Australia: AED 85

3. Processing Time

• Standard Orders: 1-2 business days
• Custom Blends: 3-5 business days
• Gift Sets: 2-3 business days
• Bulk Orders (10+ items): 3-7 business days

Processing time excludes weekends and UAE public holidays.

4. Shipping Methods

Standard Shipping

• Reliable delivery within estimated timeframes
• Package tracking included
• Signature required for orders over AED 300

Express Shipping

• Faster delivery for urgent orders
• Real-time tracking updates
• Priority handling and packaging

Same-Day Delivery (Dubai & Abu Dhabi)

• Available for orders placed before 2 PM
• Delivery between 6 PM - 10 PM
• Subject to availability and location

5. Packaging

Protective Packaging

• All glass bottles wrapped in bubble wrap
• Leak-proof sealing for all liquid products
• Temperature-controlled packaging when necessary
• Eco-friendly packaging materials

Gift Packaging

• Complimentary gift wrapping available
• Premium gift boxes for special occasions
• Personalized gift messages included

6. Order Tracking

• Tracking information sent via email and SMS
• Real-time updates on order status
• Delivery confirmation with photo proof
• Customer service support for tracking inquiries

7. Delivery Instructions

Successful Delivery Requirements

• Someone must be available to receive the package
• Valid contact number required
• Clear delivery address with landmarks
• Building/apartment access information

Failed Delivery

• 3 delivery attempts will be made
• Package held at local facility for 7 days
• Redelivery fee may apply after failed attempts
• Customer notification for each attempt

8. Special Handling

Temperature Sensitive Products

• Climate-controlled shipping during summer months
• Insulated packaging for heat-sensitive oils
• Priority delivery to minimize transit time

Fragile Items

• Extra protective packaging
• "Fragile" labeling on all packages
• Insurance coverage included

9. International Shipping Notes

• Customs & Duties: Customer responsibility for any applicable fees
• Restricted Items: Some products may not ship to certain countries
• Documentation: Proper customs declarations included
• Delivery Times: May vary due to customs processing

10. Shipping Restrictions

We Cannot Ship To:

• PO Boxes for liquid products
• Military bases (APO/FPO addresses)
• Countries with import restrictions on cosmetic oils

Prohibited Items

• Products containing alcohol (where restricted)
• Aerosol products for air transport
• Items exceeding airline liquid restrictions

11. Damaged or Lost Packages

• Report damaged packages within 48 hours of delivery
• Photo evidence required for damage claims
• Full replacement or refund for lost packages
• Insurance claims processed within 7-10 business days

12. Holiday Shipping

• Extended processing times during peak seasons
• No shipping on UAE public holidays
• Special holiday delivery schedules posted on website
• Order early for guaranteed holiday delivery